About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

119 ratings and 96 comments received in the last 90 days.

15 October 2026

Kharum who dealt with our swap was brilliant from start to finish. He was efficient, kind and answered all questions that needed to be answered. He was patient and kept to his word, definately would highly recommend his customer service, it was 10/10

10 October 2026

Smooth service and kept us updated

10 October 2026

Khurram was very professional and explained clearly the various steps of the purchase

07 October 2026

Excellent support

06 October 2026

Great service

05 October 2026

Great service, thank you khurram

05 October 2026

Professional people from start to finish.

04 October 2026

Friendly and helpful

03 October 2026

Excellent service!

03 October 2026

I was satisfied with everything apart from the fact that the car only had 4 miles worth of petrol in it! According to the agreement, it was supposed to have half a tank. I was advised that we could return at a future date to receive the half tank.

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03 October 2026

Had a brilliant, considerate service from Khurram Francis from the time I decided to trade in my current model for a new 5-door model.

03 October 2026

It's the seventh Mini I have bought over the years from there via Neil Raphael and despite the paperwork getting more complex over those times, Neil patiently walks through it all to get the sale over the line particularly given it was part exchanged

03 October 2026

Amazing Customer Service and always looked after for many years now.

02 October 2026

Your colleague Neil at the Berry Chiswick dealership was absolutely fantastic! I have already recommended MINI to a friend of mine specifically because of the excellent experience we had.

01 October 2026

Great customer service by khurram

25 September 2026

We were really well looked after by Gareth Roberts.

25 September 2026

Khurram Francis I had a really positive experience with Khurram Francis. He was friendly, professional, and helpful throughout the process. He took the time to answer all our questions, explained everything clearly.

22 September 2026

Mr Gareth Excellent customer service from start to finish. The team was very helpful throughout and provided clear assistance whenever needed. I am very satisfied with the service I received.

19 September 2026

Gareth was excellent. He was polite, patient and never made me feel rushed. He explained everything clearly, helped set up my new car and even took me for a drive to make sure I felt comfortable. Excellent customer service. Highly recommended. Thanks

03 September 2026

Lovely sales assistant Rene a pleasure to deal with

25 August 2026

Quite helpful. Atheer Khafaji is supportive as the sales representative. However, it is shocking that my customer information is not available/lost after transiting to the new system.

19 August 2026

Love the car and the information provided helped us decide on whoch model and additional features.

14 August 2026

Gareth has been very supportive throughout the process, from showing us the right models based on our budget and preferences to being very patient when I asked him all the technical questions.

11 August 2026

Atheer, the sales consultant, was excellent. Made me feel welcome and really did a great job.

11 August 2026

Khurram has been very friendly & accommodating.

10 August 2026

Very good service. One rude phone call but I will not let this tarnish the rest of my experience. My sales person Jamal was amazing and Ben was also very good.

07 August 2026

Khurram, the sales representative, was extremely helpful and answered all of our questions thoroughly. The handover process was smooth and well organised, making the entire experience easy and stress-free. We really appreciated his excellent customer

06 August 2026

Atheer was bery thorough and helpful, nothing was too much trouble.

04 August 2026

I had excellent experience when I ordered my new car and received all the help in completing the final sale.

04 August 2026

The service was outstanding by kurum. He kept me informed of any delays he helped me when there was a little issue he sat me down in the car and explained every function the car has and showed me also. Thank you.

03 August 2026

Jamal was excellent. He really took time to go through my options, was on hand to answer any questions and make the decision i made easy and informed!

02 August 2026

Khurram spent a lot of time with me, went through all the documents, some rather complicated , with me and assisted in their completion.

01 August 2026

The whole experience from start of searching a car to the finish on pick up and handover with Gareth was exceptional. Discussing models, features, finance options, colours, extra option packages. I felt in safe and knowledgable hands.

01 August 2026

Neil managed the process perfectly - even when i kept changing my mind!

31 July 2026

Gareth our sales person was so helpful and made the process seamless. We'd visited 7 other showrooms for other brands and he stood out way beyond all other sales staff we encountered.

25 October 2026

Very good customer service.

23 October 2026

Jessi was super helpful and kept me updated throughout the day , I would definitely recommend her

18 October 2026

I am requested after the service that the car will be washed and vacuumed, unfortunately that was never done, I have been charged for that. I send a email but no one never respond.

18 October 2026

Helpful staff, rapid turn-round, clear explanations.

17 October 2026

I had to leave the car overnight so the MoT could be completed the next day as the MoT engineer was absent on the day of the service.

12 October 2026

All the issues seem to have been addressed, communication was excellent, every one was extremely polite.

12 October 2026

Pleasant atmosphere and customer experience.

11 October 2026

The team were great

11 October 2026

Friendly welcome by the parking attendant and receptionists. The work was completed within the expected time including a great car wash inside and out.

11 October 2026

Worked out what problem was with keyless locking/unlocking system - not usual cause apparently Communications a bit weak. Luckily I chanced it when I hadn't heard & got there by public transport in time before closing. Car only ready at 5.30.

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05 October 2026

Very professional with every aspect of the servicing process.

05 October 2026

While the service itself was very professional I was shocked by the cost

04 October 2026

good

03 October 2026

V good but didn't do tyre pressures

02 October 2026

Found George who works at mini Chiswick very helpful and who helped me when I brought my car in for its service

29 September 2026

No surprises - competent and professional

29 September 2026

Neil was super helpful and informative.

29 September 2026

Attitude , interaction from start to finish

28 September 2026

Very. Kept me I turned and responded well to my issue. Really very customer centred in their approach ,

27 September 2026

Staff were friendly and professional. What really stood out was having someone directing me to a park when i arrived to drop my car off, and having someone advise me on where to securely park my bicycle (which i was using to get to work afterwards)

22 September 2026

The staff were very friendly and helpful.

22 September 2026

Unfortunately I was kept waiting an hour longer than my car was ready as someone forgot to hand my keys back to me. A 2hr appt turned into 3hrs wait

19 September 2026

All perfect great customer service although i would have liked a proper telephone number to advise my local branch that another car key had accidentally been left in my car and it would be around 1.5hrs for me to get it back to them.

18 September 2026

All went fine. Communication clear

18 September 2026

Couldn't be more helpful Especially Jessi Pitomini one of the service agents at Berry

17 September 2026

Everything went according to plan with efficiency and very polite staff

16 September 2026

we called late afternoon & told the car was ready, no one had called us. My husband checked,rear brake pads had not been fitted as agreed with you via your text & video in the morning. No apology, no car that day. No quote for bodywork as requested

15 September 2026

On time

14 September 2026

attentive and knowledgeable staff

12 September 2026

Nothing is too much trouble. Staff always helpful.

12 September 2026

Efficient scheduling, completed on time as I waited.

10 September 2026

The overall experience was very easy, from booking to dropping off to picking up. Car got washed. Got 20% discount on parts. Paid what was quoted. Excellent experience!

09 September 2026

Very good

08 September 2026

The staff was very helpful, friendly and professional

07 September 2026

Rude, unprofessional, slow check in lady. Lacks urgency at check in desk. Other lady who returned my car didn't know the word 'misfire' told me to 'google it'.

07 September 2026

Completed in quick time, clean and tidy service

05 September 2026

Pretty good. Only thing I would mention is the price of the things that were recommended to change were not priced and were not available either.

03 September 2026

It was quick and simple

01 September 2026

All done while I waited

30 August 2026

Because my car was investigated and needs a new compressor for £2300

26 August 2026

Quick and efficient

25 August 2026

Friendly and efficient

25 August 2026

Good service - I was informed about the additional issues with the car that were identified during the service and asked if I wanted to go ahead with them

25 August 2026

Modern and comfortable centre that made me feel at ease .Friendly and smiling staff at reception.

25 August 2026

I found the app a distraction and would prefer to deal with the centre directly. The staff were very helpful. We were well informed about the works and appreciate getting a clean car back.

25 August 2026

Great Service

25 August 2026

Very helpful and professional in organising and completing MOT

23 August 2026

No problem with booking the car in and collecting it. Hassle free.

23 August 2026

Although my service went very smoothly and quickly, when I arrived my booking was not in the system and I had to produce my confirmation message to prove it

21 August 2026

Good communication at every stage from initial phone call to during the service.

21 August 2026

Reception desk empty when I came to collect my car

13 August 2026

The whole process from arrival to final collection was exemplary. Attendants were on hand to direct to available parking space not only for my car but also my husband who had followed to drive me on to my place of work. All staff fantastic!

09 August 2026

Excellent

09 August 2026

Very helpful from recipient to work man

08 August 2026

Excellent service

06 August 2026

Gareth Roberts is extremely efficient and a pleasure to deal with. I always enjoy my visits and Gareth has made each upgrade easy and pain free.

05 August 2026

Th service and help i received from staff was excellent

04 August 2026

I didn't visit the centre as my car was taken there on a recovery truck and delivered back to me once fixed

04 August 2026

Very satisfied, polite and efficient service.

03 August 2026

Kristov was excellent

02 August 2026

even I wasnt told that it can take whole day when I made the booking, it was fast.

FIND Berry Chiswick.

Address

10 - 11 Syon Gate, Great West Road, Brentford, Middlesex, TW8 9DD

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

020 8232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map

Address

10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:09:00 - 13:00
Sun:Closed

Phone

0208 232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map

Address

10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

0208 232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map

Address

10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

0208 232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map