About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

123 ratings and 103 comments received in the last 90 days.

03 September 2026

Lovely sales assistant Rene a pleasure to deal with

25 August 2026

Quite helpful. Atheer Khafaji is supportive as the sales representative. However, it is shocking that my customer information is not available/lost after transiting to the new system.

19 August 2026

Love the car and the information provided helped us decide on whoch model and additional features.

14 August 2026

Gareth has been very supportive throughout the process, from showing us the right models based on our budget and preferences to being very patient when I asked him all the technical questions.

11 August 2026

Atheer, the sales consultant, was excellent. Made me feel welcome and really did a great job.

11 August 2026

Khurram has been very friendly & accommodating.

10 August 2026

Very good service. One rude phone call but I will not let this tarnish the rest of my experience. My sales person Jamal was amazing and Ben was also very good.

07 August 2026

Khurram, the sales representative, was extremely helpful and answered all of our questions thoroughly. The handover process was smooth and well organised, making the entire experience easy and stress-free. We really appreciated his excellent customer

06 August 2026

Atheer was bery thorough and helpful, nothing was too much trouble.

04 August 2026

The service was outstanding by kurum. He kept me informed of any delays he helped me when there was a little issue he sat me down in the car and explained every function the car has and showed me also. Thank you.

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04 August 2026

I had excellent experience when I ordered my new car and received all the help in completing the final sale.

03 August 2026

Jamal was excellent. He really took time to go through my options, was on hand to answer any questions and make the decision i made easy and informed!

02 August 2026

Khurram spent a lot of time with me, went through all the documents, some rather complicated , with me and assisted in their completion.

01 August 2026

Neil managed the process perfectly - even when i kept changing my mind!

01 August 2026

The whole experience from start of searching a car to the finish on pick up and handover with Gareth was exceptional. Discussing models, features, finance options, colours, extra option packages. I felt in safe and knowledgable hands.

31 July 2026

Gareth our sales person was so helpful and made the process seamless. We'd visited 7 other showrooms for other brands and he stood out way beyond all other sales staff we encountered.

30 July 2026

Only thing the delay in getting the car

30 July 2026

The person that Iwas dealing me me throughout the process was very helpful all the way

28 July 2026

Gareth Roberts was a great help he talked me the through everything I felt so comfortable dealing with him what nice experience

26 July 2026

Neil is always very friendly and thorough.

24 July 2026

The whole process was incredibly straightforward thanks to Khurram, who was really friendly, helpful and knowledgeable. He made the whole experience enjoyable and everything went smoothly, with the car ready for collection on the agreed date.

22 July 2026

The service was great. I was kept informed along the process

19 July 2026

Friendly, yet professional service, with good advice. I felt I was listened to.

17 July 2026

My motability contact,Gareth Roberts was incredible.He was always quick to respond to any queries I had( and there were a lot of them)..Gareth guided me through the different processes in person or by phone.A man of infinite patience and humour.Great

15 July 2026

Car is fine and rep Atheer Khafaji was very helpful, patient and professional. Five stars. The insistence on copious electronic documentation with nothing on hard copy must, however, be a strong disincentive for older, less tech savvy, customers.

14 July 2026

All really efficient and easy

11 July 2026

Very smooth discussion with Atheer, great car

11 July 2026

Excellent service

10 July 2026

Atheer was very efficient and patient

09 July 2026

Great service from Khuram Francis and the team.

08 July 2026

Khuram was very clear and most helpful and someone I have dealt with for the last 10 years.

07 July 2026

Good service

03 July 2026

Gareth really care about us one client and do all he can for make us happy

03 July 2026

Atheer was very efficient and attentive. The financial arrangements were a little confused but otherwise the process went well.

03 July 2026

We received good service

03 July 2026

It was a great experience from start to finish. Atheer was very helpful and knowledgeable and made it fun.

02 July 2026

Just great service from Gareth Roberts the salesman at Berry Chiswick

30 June 2026

It was not a smooth process. I am a loyal customer (on my fifth mini) I was without a car for a month (the salesman wanted to hand over the car to collect his bonus but was on hols) and mini took nearly £9000 out of my account despite early buyback

25 June 2026

good and friendly staff

23 June 2026

Gareth Roberts gave me a very warm welcome back as this was my 4th mini from Berry Chiswick. He talked me through everything very patiently and spent plenty of time advising on the new car and payment etc. He always goes above and beyond to help.

12 September 2026

Efficient scheduling, completed on time as I waited.

12 September 2026

Nothing is too much trouble. Staff always helpful.

10 September 2026

The overall experience was very easy, from booking to dropping off to picking up. Car got washed. Got 20% discount on parts. Paid what was quoted. Excellent experience!

09 September 2026

Very good

08 September 2026

The staff was very helpful, friendly and professional

07 September 2026

Completed in quick time, clean and tidy service

07 September 2026

Rude, unprofessional, slow check in lady. Lacks urgency at check in desk. Other lady who returned my car didn't know the word 'misfire' told me to 'google it'.

05 September 2026

Pretty good. Only thing I would mention is the price of the things that were recommended to change were not priced and were not available either.

03 September 2026

It was quick and simple

01 September 2026

All done while I waited

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30 August 2026

Because my car was investigated and needs a new compressor for £2300

26 August 2026

Quick and efficient

25 August 2026

Very helpful and professional in organising and completing MOT

25 August 2026

Good service - I was informed about the additional issues with the car that were identified during the service and asked if I wanted to go ahead with them

25 August 2026

Great Service

25 August 2026

I found the app a distraction and would prefer to deal with the centre directly. The staff were very helpful. We were well informed about the works and appreciate getting a clean car back.

25 August 2026

Friendly and efficient

25 August 2026

Modern and comfortable centre that made me feel at ease .Friendly and smiling staff at reception.

23 August 2026

No problem with booking the car in and collecting it. Hassle free.

23 August 2026

Although my service went very smoothly and quickly, when I arrived my booking was not in the system and I had to produce my confirmation message to prove it

21 August 2026

Good communication at every stage from initial phone call to during the service.

21 August 2026

Reception desk empty when I came to collect my car

13 August 2026

The whole process from arrival to final collection was exemplary. Attendants were on hand to direct to available parking space not only for my car but also my husband who had followed to drive me on to my place of work. All staff fantastic!

09 August 2026

Very helpful from recipient to work man

09 August 2026

Excellent

08 August 2026

Excellent service

06 August 2026

Gareth Roberts is extremely efficient and a pleasure to deal with. I always enjoy my visits and Gareth has made each upgrade easy and pain free.

05 August 2026

Th service and help i received from staff was excellent

04 August 2026

I didn't visit the centre as my car was taken there on a recovery truck and delivered back to me once fixed

04 August 2026

Very satisfied, polite and efficient service.

03 August 2026

Kristov was excellent

02 August 2026

even I wasnt told that it can take whole day when I made the booking, it was fast.

28 July 2026

A very smooth visit, from check-in to collection. I will state that there was more room to park at the old site across the other side of the GWR ;-).

27 July 2026

Fast and efficient service done Honest and great customer service from Jessi no hidden charges

27 July 2026

Graet communication and service from staff.

27 July 2026

Very professional.

26 July 2026

Excellent service and great communication

25 July 2026

Because I'm happy with the service which they have done it.

25 July 2026

Very helpful at drop off and pick up.

22 July 2026

Very pleased with everything from Parking to staff

22 July 2026

Always good service and attention Even when I got confused with something got given the time to explain and then later was given to me in the most respectful way and everything was good

22 July 2026

fest of all its only few days since you did service and MOT give time?Second every time I come there my bill is all ways very expensive there is something to do?

21 July 2026

Staff were helpful and friendly

20 July 2026

They are very kind and helpful, everything was very quick and organised I am very glad. Very nice team

20 July 2026

Very good

19 July 2026

They were efficient

16 July 2026

However, I was told that the vehicle had been washed and that the spare wheel had been checked, while my observations suggested that neither had taken place. Sand and dust on it was there as it was before. I don't know if any other service was done.

15 July 2026

Great service, everything clearly explained. No hidden surprises or shocks.

15 July 2026

Good experience in the centre, helpful staff and pleasant place to wait while service being booked. Not 5 stars because I think the service itself was premature - we only got the car in November. Responses to queries were all AI, not common sense

13 July 2026

Good job all round

11 July 2026

Dropped the car off at 8.00, text message service progressing, 4.00 phonecall to let me know nearing completion, returned at 5.00 to pick up, waited 5 minutes everything fine, paid job done.

08 July 2026

Every was handled promptly and efficiently. Great service throughout the process.

07 July 2026

06 July 2026

I had to book my car in as an emergency after calling the Mini Assistance out. It took a total of 5 days for diagnosis and subsquent balancing of wheels and I could only pick it up on the 6th day. This seems v long.

06 July 2026

Well provided with WiFi, coffee, etc.

05 July 2026

George was excellent - a credit the company. But it was very frustrating that you had booked me in for something completely different to what I had asked for and you tried to persuade that a brake fluid change was chargable when it wasn't.

30 June 2026

I booked my car in, owing to the heat wave, I rang the day before to ask if I could wait early and was told that would be OK. At 0730 I arrived, and said if it could not be done early then I would leave the car, collect next am. Nothing happened.

29 June 2026

Fantastic service!

26 June 2026

Good attitude, knowledge and service

25 June 2026

Overall satisfied. Two things that went badly - I wasn't told about change of location of service centre. As a long-term customer, I went to previous location and got stuck in traffic re-routing - booking wasn't in system so check-in wasn't smooth

25 June 2026

I was seen by your staff member George, he was so pleasant and dealt with me so professionally

24 June 2026

Booked in for service and MOT, service carried out but not MOT was told MOT not booked in, yet on arrival it confirmed that it was. I was told there was a defective tyre, unable to fit new one as none in stock. I was not given the option to rebook.

FIND Berry Chiswick.

Address

10 - 11 Syon Gate, Great West Road, Brentford, Middlesex, TW8 9DD

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

020 8232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map

Address

10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:09:00 - 13:00
Sun:Closed

Phone

0208 232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map

Address

10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

0208 232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map

Address

10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

0208 232 5700

Map

Areas served

Chiswick as well as the surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map