OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
106 ratings and 68 comments received in the last 90 days.
27 November 2025
COMPLETELY SATISFIED Khurram followed up on all the documentation till the car was handed over to me, by him, on 24th Nov 2025. Please convey my thanks to Khurram for all his support.
13 November 2025
Khurram Francis was extremely helpful and knowledgeable throughout the whole process from introducing me to and then my bringing home my first Mini.
05 November 2025
Buying my Mini , was an easy and smooth process.Especially due to the whole sales team at Berry Mini Chiswick. Gareth Roberts deserves a special mention. Very friendly , and extremely knowledgeable . Made the whole experience so enjoyable. Thank you
04 November 2025
Khurram spent a lot of time with me trying to figure out all of the various options I could explore, trying to find me the best deal, in used as well as new cars. Very appreciative of that. Very much appreciate the early morning delivery as well.
02 November 2025
All good
31 October 2025
Excellent service.
28 October 2025
I felt Gareth Roberts made this purchase so seamless and smooth. I highly recommend reaching out to him. He answered all my questions precisely and always went out of his way to modify any change I had while building the car from scratch!
05 October 2025
Khurram is always very helpful.
03 October 2025
Satisfied. Even though IT issues on the day it did not faze me as I knew Khurran would do his best for the handover to be completed so I will not have to return in a day or two.
08 December 2025
From booking appointment, greeting by reception and picking up my car, the staff were friendly, professional and efficient.
07 December 2025
Easy to book and efficient on the day
07 December 2025
Please read above.
03 December 2025
George Schwartz went above and beyond dropping off a part on his way home
02 December 2025
A great experience. The checkin process was wonderfully quick & easy. The service process was efficiently achieved and didn't take all day, and the checkout process and discussion was perfect. Even the coffee was drinkable!
30 November 2025
Avoided replacing parts that were still good.
27 November 2025
Price is always an issue :)
26 November 2025
They phoned me in advance to discuss the work to be done, then discussed it in more detail when I dropped the car off, and they kept me fully informed. Many thanks to George Schwartz and George Cunning who were very helpful.
26 November 2025
Always satisfied
24 November 2025
Very helpful staff and quick service.
FIND Berry Chiswick.
Address
- 10 - 11 Syon Gate, Great West Road, Brentford, Middlesex, TW8 9DD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 020 8232 5700
Chiswick, Twickenham, Richmond, Brentford and Harrow
Address
- 10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 0208 232 5700
Chiswick, Twickenham, Richmond, Brentford and Harrow
Address
- 10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0208 232 5700
Chiswick, Twickenham, Richmond, Brentford and Harrow
Address
- 10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0208 232 5700
Chiswick, Twickenham, Richmond, Brentford and Harrow
08 December 2025
Khurram Francis made the experience very easy to navigate. He was very accommodating. Great customer service.